Refunds & Cancellations

Last updated: 7 July 2026

This policy explains how to cancel a Vagaiyara subscription and when refunds are provided. It applies to purchases of the Matrimonial and Premium subscription plans described on the Pricing page.

1. Cancellation

You can cancel your subscription at any time:

1. Open the Vagaiyara app.
2. Go to the Me tab → Plans.
3. Tap the active subscription → Cancel.

Cancellation stops any future charges. Your paid subscription remains active until the end of the current billing period (14 days for a trial, 30 days for a monthly plan, 365 days for an annual plan).

Vagaiyara subscriptions do not auto-renew — you will need to actively resubscribe when a period ends. This means most users do not need to cancel; simply not resubscribing has the same effect.

2. Refunds — general policy

Because access to premium features is granted immediately on payment and cannot be reclaimed once used, subscription payments are generally non-refundable. However, we provide refunds in the specific situations below.

3. When you can get a full refund

• Duplicate payment: if you were charged twice for the same subscription within 24 hours, the duplicate charge is refunded in full.
• Payment successful but subscription not activated: if Cashfree confirms the payment succeeded but the app shows no active subscription after 24 hours, and support cannot activate it, you get a full refund.
• Cancelled within 7 days, no premium features used: if you cancel within 7 days of the first paid charge and you have not used any premium-only feature (unlimited interests, priority visibility, advanced filters, etc.), you are eligible for a full refund.
• Unauthorised charge (fraud): if you report the charge to us within 7 days along with evidence of unauthorised access to your account or payment method, we investigate and refund in full where fraud is confirmed.

4. When refunds are not available

• After the 7-day window has passed.
• If premium features (matrimonial interests beyond the free daily cap, priority visibility, advanced filters, higher-resolution photo uploads, expanded reminders) have been actively used.
• For the unused portion of a subscription if you cancel mid-period (you keep access to the end of the period instead).
• If your account has been suspended or terminated for violating the Terms of Service (e.g., fake profiles, harassment, spam).
• If the refund request is being used to obtain features fraudulently (e.g., repeated subscribe-use-refund cycles).

5. How to request a refund

Email support@vagaiyara.com from the address on your account with the following:

• Subject line: Refund request
• Your Vagaiyara handle (e.g., @yourname) or registered mobile number
• Cashfree order id (visible on the payment success screen and in the Cashfree receipt email)
• Reason for the refund request

6. How long refunds take

We aim to review refund requests within 2 business days. If a refund is approved:

• The refund is initiated to your original payment method via Cashfree.
• UPI refunds typically credit within 1–3 business days.
• Card refunds typically credit within 5–7 business days depending on your card issuer.
• Net banking refunds typically credit within 3–5 business days.

You will receive a confirmation email when the refund is initiated, and Cashfree will send a separate settlement notice when the funds reach your bank / card.

7. Chargebacks and disputes

If you dispute a Vagaiyara charge with your card issuer or bank, please contact support@vagaiyara.com first — we can usually resolve issues more quickly than a chargeback and without affecting your account. Repeated chargebacks may lead to account suspension per the Terms of Service.

8. Contact and grievance officer

Navaneethan K — Grievance Officer
Email: support@vagaiyara.com
Address: Coimbatore, Tamil Nadu, India
Response time: within 48 hours of receipt (business days)